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Noticeboard

 

 NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - MONDAY 26th AUGUST 2019

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you csn visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

Useful information

You might find the following information useful:

Did you know?

  • You can order your repeat prescriptions online.  If you are not already registered with My Health Online you will need to complete a registration form at the practice, please bring photo identification with you. 

  

  • You can register for the My Health Online service by speaking to a receptionist and completing a registration form. This will allow you to book and cancel appointments on-line without the need to phone or visit the practice, saving you time. You will need to bring photographic ID with you when you register for the service

 

  • You don’t need to book a GP appointment for a medication review any more. Please speak to a receptionist and, depending on your circumstances, we may be able to authorize your new prescriptions without the need for an appointment

 

  • Our website has information on common minor illnesses as well as information on chronic conditions such as asthma, including a number of video clips. Visit www.tonyfelinmedicalcentre.com and click on ‘Minor illness’, ‘Chronic conditions’, or ‘Family health’.

 

  • Our service standards for completing prescription requests are 48 hours (or 2 working days) if you deliver your request to us and 72 hours (or 3 days) if the request is from a pharmacy. These service standards refer to working days so you may need to factor that in if you order just before a weekend or bank holiday

 

  • You should allow 5 working days for test results to be processed. We will contact you if there is any urgent need or we will write to you if a GP would like to discuss the results with you in an appointment – in this case there is no urgency to book an appointment. If the test results are normal and there is no need for a GP to discuss them with you, we will not contact you. So even if the hospital asks you to make a follow-up appointment for your tests, you will only need to do this if a GP feels this is necessary.

 

  • We have made changes to our appointment system, in response to feedback that it was difficult for patients to book an appointment. The system now operates as:

 

    • We release appointments evenly over the week so there is no longer any need to phone us first thing on Monday morning – just ring us when it suits you
    • We have made more routine appointments available
    • Appointments are open for 4 weeks ahead, morning and afternoon
    • We will ask you for a brief indication of your problem so that we can make sure you see the most appropriate person and also so that, if you attend for a same-day appointment, the GP can see patients in order of urgency. If you would like to speak in private to a receptionist, please let us know
    • The system seems to be working well and there are no plans to change the system again in the near future

 

  • We close for an afternoon, usually once a quarter, so that the GPs can attend training sessions run by the health board. We also use that opportunity to hold staff training sessions. We appreciate that this may cause some inconvenience but these sessions are essential to ensure that we can deliver training and updates for staff and GPs. We publicise these closures in advance and provide information for alternative contacts on the day,

 

  • If you are eligible for a flu vaccination, you can book one now – we are starting our Saturday flu clinics on 22 September. The reason we hold clinics on a Saturday is so that we don’t disrupt our supply of appointments during the week. If you have a booked appointment from 24 September through to end of October, you don’t need to book a separate flu appointment, as it will be given to you in your appointment. If you are not eligible for a flu vaccination on the NHS, you can still have one but would have to pay.

 

  • Our nurses can see you for the following services:
    • HRT checks
    • Pill checks
    • Smears
    • Medication reviews

 

  • Our phlebotomist is now able to carry out blood pressure checks

 

  • Our healthcare assistant can provide the following services:
    • blood pressure checks
    • dressings
    • monitoring check-ups for chronic diseases

 

  • We are a Yellow Fever Travel Centre


 
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