User Guide on how to book appointments and order repeat medication
Click here to access the appointment system
From the 26th July 2018 the new website address is:
The booking system will be secure and patients will need to register for the service in order to obtain secure logon details.
In order to register, patients will need to:
- complete a registration request form at the practice, bringing with them a photo-ID i.e. new style driving licence or passport. This is so that we ensure that we are giving access to the correct person
- receive registration details from the practice, which will need to be entered via the practice website, on the secure NHS MyHealthOnLine website
- the registration process will generate an email, which will contain an activation link, which will need to be processed in order to complete the registration process
Patients will receive a Patient Guide to the process and a copy of Frequently Asked Questions, which should answer any problems patients may encounter.
The number of appointments available to book on-line will be small initially as we need to gauge the demand. We will monitor uptake of the service and adapt as necessary. We still need to ensure that adequate appointments are available to book in person or by phone for those patients, who do not wish to or cannot book on-line.
Only routine appointments can be booked on-line. Patients will still need to contact the practice for emergency appointments.
Appointment booking acceptable use policy
Patients may only book one appointment on-line at any one time (i.e. they may only book a further appointment on-line once they have attended the initial on-line booked appointment). This is to ensure that there is a supply of appointments on-line available for as many patients to book as possible. Patients must cancel unwanted appointments at least 2 hours in advance so that these appointments can be offered to other patients. As part of our monitoring of the service, we will be alert to any attempt to abuse the service e.g. patients booking large numbers of or frequent appointments. The practice reserves the right to withdraw on-line services for individual patients if the practice's appointment policy, as set out on the website or in the practice booklet, is not adhered to. Patients found to be abusing the service will be withdrawn from on-line services and, subsequently, will no longer have the ability to view or book appointments on-line.
Availability of appointments on-line will depend on the number of appointments the practice has to open. Appointments will be available to book on-line 4 weeks in advance and each new week will be made available on-line by 9.30am each Monday.
Parental / third party access to on-line appointment booking system
Access to the on-line appointment booking system will be given in the name of an individual patient i.e. children will need their own registration and their own email address.
For children under 12, parents will need to bring in proof of the child's identity e.g. birth certificate, legal document
Once a child is aged 12, in addition to proof of identity, we will need to obtain written consent from the child for their parent(s) / guardian(s) to have access to their registration details. We will need to obtained renewed consent annually and, once a child is aged 16, we will no longer provide access to parents / guardians.
If a patient wishes a relative / third party / carer to have access to their on-line account, we will need written consent from the patient, in addition to proof of identity, to provide this.
All patients should be aware that details of their booked appointments will be viewable by anyone who has access to their registration details.