Routine appointments are for 10 minutes, please be courteous to other patients and help the doctor to stay on schedule, if you have more than one problem, please mention your most important problem first. You may be asked to make another appointment to discuss further problems.
We aim to help our patients by directing you to the most appropriate person as quickly as we can (this is called care navigation). In order to do this, the receptionist, at the request of the doctor, will ask you for a brief indication of your problem. If you would prefer to speak in private to a receptionist, please ask. The information you provide us with enables us to help you in the best way. The GPs also use the description of your problem in order to see patients with the most urgent need first.
We may be able to direct you to other specialists to help you. For example, we could direct you to see one of our nurses, to a pharmacist for self-care, or to an optician for specialist eye care.
Our practice nurses can deal with a number of issues, which will save you making an apointment with a GP.
- medication and reviews for diabetes, CHD, COPD, asthma and hypertension
- Pill, HRT and coil checks
- Cuts and wounds
You can book an appointment for up to 4 weeks ahead. We release appointments evenly over the week so you no longer have to ring us early on a Monday morning.
We understand that you may need to change your appointment. It will take just a few minutes over the phone for us to find a more suitable time for you. Or you can change your appointment using our online system.
EMERGENCY SURGERY IS ONLY FOR ACUTE MEDICAL PROBLEMS WHICH CANNOT WAIT FOR A ROUTINE GP APPOINTMENT. YOU MUST PRESENT BETWEEN - 9AM - 10.00AM AND 3.30PM - 5PM ONLY.
In an emergency during surgery opening hours, please call the surgery number - 029 2088 7831 or NHS Direct - 0845 46 47. Only dial 999 if an emergency requires an ambulance.
Please note that the emergency appointment is only to discuss the emergency condition and not to discuss any ongoing problems. The receptionists (care navigators) at the request of the Doctor, will ask you briefly what the problem is, this gives the Doctors information to see more urgent problems first.
As we are a training practice, we have 1st year and 3rd year students at the practice on a regular basis. These students observe or participate in patient consultations. We will ask for your consent to an observer, you are welcome to object if you wish.
You are welcome to request a chaperone to be present during your consultation or examination. This will usually be a female member of our reception team. Please let reception know that you would like this service when you arrive for your appointment.