Disabled patient facilities
We offer the following services for disabled patients:
- access to the building via a ramp
- disabled parking bays
- lower access to our reception counter
- disabled toilets
- all consulting rooms on the ground floor
- access to all consulting rooms for wheelchairs
- patient call system with visual and audible display
- text or email contact services
- auditory frequency loop system in reception for easier communication
Please speak to our receptionists, if you have any requirements, which you feel are not being met.
The Welsh Ambulance Service has launched a new Medical Information Card for people who are deaf and hard of hearing.The purpose of the card is to aid communication between the deaf person and the ambulance staff in the event of an emergency. The cards will contain personal information as well as information about a person’s medical history, medication, allergies etc.
If you are hard of hearing and require the services of an interpreter for your consultation, we can organise this through the Wales Council for the Deaf. Please request this service when booking your appointment. We have a hearing loop at reception so please indicate to a receptionist if you would like to use this to make it easier for you to communicate.
In addition, we can arrange for communication between you and the practice to be by SMS or email if that would be of help.
Medical Information Cards can be obtained from firstname.lastname@example.org, by contacting the Partners in Healthcare Team on 01792 776252. Visit the Deaf and Hard of Hearing section on the Welsh Ambulance Service website for more information http://www.ambulance.wales.nhs.uk/Default.aspx?pageId=230&lan=en. The attached poster gives more information.
Medical card poster