OUR PRACTICE STAFF ARE HERE TO HELP YOU.
OUR AIM IS TO BE AS POLITE AND HELPFUL AS POSSIBLE TO ALL PATIENTS.
IF YOU CONSIDER THAT YOU HAVE BEEN TREATED UNFAIRLY OR INAPPROPRIATELY, PLEASE ASK THE RECEPTION STAFF TO CONTACT DEBRA TUCKER WHO WILL BE HAPPY TO ADDRESS YOUR CONCERNS.
HOWEVER, SHOUTING AND SWEARING AT PRACTICE STAFF WILL NOT BE TOLERATED UNDER ANY CIRCUMSTANCES AND PATIENTS WHO ARE ABUSIVE MAY BE REMOVED FROM THE PATIENT LIST.
PLEASE HELP US TO HELP YOU.
|Debbie Tucker (f)|
Debbie will assist with any problems/concerns.
|Julie Evans (f)|
Julie will assist with any problems or concerns in the absence of the practice managers
The practice has 8 receptionists.
The reception staff deal with patients presenting to reception as well as with patients phoning the practice and they need to balance the needs of both. Please bear with them if they ask you to wait either on the telephone or in a queue whilst they are dealing with another patient. They aim to manage the time that patients are kept waiting to an acceptable standard but please let us know if you feel that we are not achieving that aim.
|Katie Townsend (f)|
The practice secretary, Katie Townsend, processes GP referrals to secondary care. If you have any queries about your referral, please speak to Katie.