OUR PRACTICE STAFF ARE HERE TO HELP YOU.
OUR AIM IS TO BE AS POLITE AND HELPFUL AS POSSIBLE TO ALL PATIENTS.
IF YOU CONSIDER THAT YOU HAVE BEEN TREATED UNFAIRLY OR INAPPROPRIATELY, PLEASE ASK THE RECEPTION STAFF TO CONTACT DEBRA TUCKER WHO WILL BE HAPPY TO ADDRESS YOUR CONCERNS.
HOWEVER, SHOUTING AND SWEARING AT PRACTICE STAFF WILL NOT BE TOLERATED UNDER ANY CIRCUMSTANCES AND PATIENTS WHO ARE ABUSIVE MAY BE REMOVED FROM THE PATIENT LIST.
PLEASE HELP US TO HELP YOU.
There are a number of midwives attached to the practice. They are part of the Caerphilly team of midwives. They hold an ante-natal clinic here on a Tuesday afternoon by appointment, and will look after your delivery and post-natal care.
There is a team of District Nurses attached to the practice.The district nurses are available to visit you in your home if you are unable to come to the surgery for dressings, injections and other nursing care.
Should you require a District Nurse, please contact the surgery on: (029) 2088 7831, where messages will be recorded for the district nurses, who will assess your needs and arrange a home visit.
Also based at the surgery is a Health Visitors team. These are experienced registered nurses who have undergone extra training to work within the community. Their role is offering parents problem solving support, family health information, child development assessment, child surveillance and referral on the other services.
To contact the Health Visitors please call (029) 2085 2806 or (029) 2088 8728.
They also hold a drop-in well baby clinic for health assessment, health promotion and weighing as well as offering support and information.
The drop-in well baby clinic is held on Wednesday afternoons between 1.30pm and 2.30pm and on Thursdays between 1.30pm and 2.30pm. No appointment is needed for these clinics.