WE ARE NOT TAKING DROP IN PATIENTS - PLEASE TELEPHONE THE SURGERY IF YOU NEED TO BE SEEN DO NOT ATTEND UNLESS INVITED BY GP OR YOU ALREADY HAVE A BOOKED APPOINTMENT
SEE LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy.
We are not taking walk in patients at the moment. Please phone the surgery for initial telephone assessment. We will then either advice you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.
Routine appointments have been cancelled temporarily and we will review this on a daily basis. IF YOU HAVE A BOOKED ROUTINE APPOINTMENT PLEASE CONTACT THE SURGERY FOR ADVICE REGARDING THIS.
If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.
IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM THAT YOU THINK YOU MAY HAVE CORONAVIRUS
For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen
SAFEGUARDING INFORMATION
- National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
- NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
- Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
- MIND www.mind.org.uk Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
- YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus
Emergency Appointments
WE ARE CHANGING OUR EMERGENCY APPOINTMENT SYSTEM FROM 20TH APRIL 2020
If you have an emergency medical problem that cannot wait for a routine appointment, please present to the surgery between 9-10am Monday to Friday.
There will no longer be an emergency drop in surgery in the afternoon.
We will no longer take requests for same day emergency appointments at the reception desk after 10 am. For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day or contact the surgery via telephone where the receptionists will take some details about your emergency problem and arrange for the GP to call you back. Please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.
If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.
Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.
For more information go to Public Health Wales Website:-
https://phw.nhs.wales/topics/wuhan-novel-coronavirus/
NEW OUT OF HOURS SERVICE - 13/8/2019
LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111
IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT
SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS
BANK HOLIDAY CLOSURES - MONDAY 26th AUGUST 2019
GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018
PLEASE GO TO POLICIES TO SEE MORE INFORMATION
BANK HOLIDAY CLOSURES :-
| 2019 |
|---|
| 19 April | Friday | Good Friday |
| 22 April | Monday | Easter Monday |
| 6 May | Monday | Early May bank holiday |
| 27 May | Monday | Spring bank holiday |
| 26 August | Monday | Summer bank holiday |
| 25 December | Wednesday | Christmas Day |
| 26 December | Thursday | Boxing Day |
OUT OF HOURS SERVICE - 111
EMAIL TO THE PRACTICE
IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED. SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017 THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".
Dental Helpline
If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:
01633 488389
For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).
Out of hours:
01633 744285
For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk
Car parking
Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do.
Screening programmes
The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.
Eye conditions
If you have a minor eye condition eg. conjunctivitis, you csn visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.
NHS choose well campaign
The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information.