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Noticeboard

CORONAVIRUS INFORMATION BELOW - DO NOT ATTEND SURGERY OR HOSPITAL IF YOU HAVE BEEN TO CHINA, THAILAND, JAPAN, REPUBLIC OF KOREA, HONG KONG, TAIWAN, SINGAPORE, MALAYSIA OR MACACU IF YOU HAVE SYMPTOMS OF COUGH, FEVER, DIFFCULTY BREATHING - RING NHS DIRECT 0845 4647 OR 111 WALES. IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM OF RECENT TRAVEL.  SEE MORE DETAILS BELOW

Emergency Appointments

 

WE ARE CHANGING OUR EMERGENCY APPOINTMENT SYSTEM FROM 20TH APRIL 2020

 

If you have an emergency medical problem that cannot wait for a routine appointment, please present to the surgery between 9-10am Monday to Friday.

 

There will no longer be an emergency drop in surgery in the afternoon.

 

We will no longer take requests for same day emergency appointments at the reception desk after 10 am. For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day or contact the surgery via telephone where the receptionists will take some details about your emergency problem and arrange for the GP to call you back. Please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

CORONAVIRUS INFORMATION FROM PUBLIC HEALTH WALES

Advice for travellers from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macua from Chief Medical for Wales

It is recommended that all travellers who develop relevant symptoms, however, mild, within 14 days of returning from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should self isolate at home immediately and call:

NHS Direct 0845 45 46 or phone 111

It is recommended that travellers from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau, should isolate for 14 days, even if they do not have symptoms, due to increased risk from that area.

PLEASE DO NOT PRESENT AT SURGERY IF YOU HAVE TRAVELLED TO ANY OF THE ABOVE IN LAST 14 DAYS. CONTACT THE ABOVE TELEPHONE NUMBERS. 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - MONDAY 26th AUGUST 2019

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you csn visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

calendarAppointments

Routine appointments are for 10 minutes, please be courteous to other patients and help the doctor to stay on schedule, if you have more than one problem, please mention your most important problem first.  You may be asked to make another appointment to discuss further problems.

We aim to help our patients by directing you to the most appropriate person as quickly as we can (this is called care navigation). In order to do this, the receptionist, at the request of the doctor, will ask you for a brief indication of your problem. If you would prefer to speak in private to a receptionist, please ask. The information you provide us with enables us to help you in the best way. The GPs also use the description of your problem in order to see patients with the most urgent need first.

We may be able to direct you to other specialists to help you. For example, we could direct you to see one of our nurses, to a pharmacist for self-care, or to an optician for specialist eye care.

Our practice nurses can deal with a number of issues, which will save you making an apointment with a GP.

  • medication and reviews for diabetes, CHD, COPD, asthma and hypertension
  • Pill, HRT and coil checks
  • Immunisation
  • Cuts and wounds

You can book an appointment for up to 4 weeks ahead. We release appointments evenly over the week so you no longer have to ring us early on a Monday morning.

We understand that you may need to change your appointment. It will take just a few minutes over the phone for us to find a more suitable time for you. Or you can change your appointment using our online system.

Emergency Appointments - From 20th April 2020 there will be no drop in emergency appointments after 10am

If you have an emergency medical problem that cannot wait for a routine appointment, please present to the surgery between 9-10am Monday to Friday.

 

There will no longer be an emergency drop in surgery in the afternoon. (from 20th April 2020)

 

We will no longer take requests for same day emergency appointments at the reception desk after 10 am. For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day or contact the surgery via telephone where the receptionists will take some details about your emergency problem and arrange for the GP to call you back. Please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

 

Please note that the emergency appointment is only to discuss the emergency condition and not to discuss any ongoing problems. The receptionists (care navigators) at the request of the Doctor,  will ask you briefly what the problem is, this gives the Doctors information to see more urgent problems first.

Student observers

As we are a training practice, we have 1st year and 3rd year students at the practice on a regular basis. These students observe or participate in patient consultations. We will ask for your consent to an observer, you are welcome to object if you wish.

Chaperones

You are welcome to request a chaperone to be present during your consultation or examination. This will usually be a female member of our reception team. Please let reception know that you would like this service when you arrive for your appointment.

 

 

 
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