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WE ARE NOT TAKING DROP IN PATIENTS - PLEASE TELEPHONE THE SURGERY IF YOU NEED TO BE SEEN DO NOT ATTEND UNLESS INVITED BY GP OR YOU ALREADY HAVE A BOOKED APPOINTMENT

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy.

We are not taking walk in patients at the moment. Please phone the surgery for initial telephone assessment. We will then either advice you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.

 

Routine appointments have been cancelled temporarily and we will review this on a daily basis. IF YOU HAVE A BOOKED ROUTINE APPOINTMENT PLEASE CONTACT THE SURGERY FOR ADVICE REGARDING THIS.

 

If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.

 

IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM THAT YOU THINK YOU MAY HAVE CORONAVIRUS

 

For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen

SAFEGUARDING INFORMATION

  • National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND www.mind.org.uk  Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
  • YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

Emergency Appointments

 

WE ARE CHANGING OUR EMERGENCY APPOINTMENT SYSTEM FROM 20TH APRIL 2020

 

If you have an emergency medical problem that cannot wait for a routine appointment, please present to the surgery between 9-10am Monday to Friday.

 

There will no longer be an emergency drop in surgery in the afternoon.

 

We will no longer take requests for same day emergency appointments at the reception desk after 10 am. For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day or contact the surgery via telephone where the receptionists will take some details about your emergency problem and arrange for the GP to call you back. Please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

 

 

 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - MONDAY 26th AUGUST 2019

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you csn visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

 MHOL logo

Online appointments

THIS SERVICE IS CURRENTLY SUSPENDED DUE TO COVID19 - IF YOU REQUIRE AN APPOINTMENT PLEASE CONTACT THE SURGERY FOR A TELEPHONE TRIAGE CONSULTATION

BEFORE YOU CAN ACCESS THE APPOINTMENT SYSTEM ON LINE YOU NEED TO COMPLETE THE REGISTRATION PROCESS.  PLEASE CLICK ON THE USER GUIDE BELOW WHICH SHOWS YOU HOW TO COMPLETE THIS PROCESS

User Guide on how to book appointments and order repeat medication

calendar Click here to access the appointment system

From the 26th July 2018 the new website address is:

www.myhealthonline-inps2.wales.nhs.uk

The booking system will be secure and patients will need to register for the service in order to obtain secure logon details.

In order to register, patients will need to:

  1. complete a registration request form at the practice, bringing with them a photo-ID i.e. new style driving licence or passport. This is so that we ensure that we are giving access to the correct person
  2. receive registration details from the practice, which will need to be entered via the practice website, on the secure NHS MyHealthOnLine website
  3. the registration process will generate an email, which will contain an activation link, which will need to be processed in order to complete the registration process

Patients will receive a Patient Guide to the process and a copy of Frequently Asked Questions, which should answer any problems patients may encounter.

The number of appointments available to book on-line will be small initially as we need to gauge the demand. We will monitor uptake of the service and adapt as necessary. We still need to ensure that adequate appointments are available to book in person or by phone for those patients, who do not wish to or cannot book on-line.

Only routine appointments can be booked on-line. Patients will still need to contact the practice for emergency appointments. 

Appointment booking acceptable use policy

Patients may only book one appointment on-line at any one time (i.e. they may only book a further appointment on-line once they have attended the initial on-line booked appointment)This is to ensure that there is a supply of appointments on-line available for as many patients to book as possible. Patients must cancel unwanted appointments at least 2 hours in advance so that these appointments can be offered to other patients. As part of our monitoring of the service, we will be alert to any attempt to abuse the service e.g. patients booking large numbers of or frequent appointments. The practice reserves the right to withdraw on-line services for individual patients if the practice's appointment policy, as set out on the website or in the practice booklet, is not adhered to. Patients found to be abusing the service will be withdrawn from on-line services and, subsequently, will no longer have the ability to view or book appointments on-line.

Appointment availability  

Availability of appointments on-line will depend on the number of appointments the practice has to open. Appointments will be available to book on-line 4 weeks in advance and each new week will be made available on-line by 9.30am each Monday.

Parental / third party access to on-line appointment booking system

Access to the on-line appointment booking system will be given in the name of an individual patient i.e. children will need their own registration and their own email address.

For children under 12, parents will need to bring in proof of the child's identity e.g. birth certificate, legal document

Once a child is aged 12, in addition to proof of identity, we will need to obtain written consent from the child for their parent(s) / guardian(s) to have access to their registration details. We will need to obtained renewed consent annually and, once a child is aged 16, we will no longer provide access to parents / guardians.

If a patient wishes a relative / third party / carer to have access to their on-line account, we will need written consent from the patient, in addition to proof of identity, to provide this.

All patients should be aware that details of their booked appointments will be viewable by anyone who has access to their registration details.

 

 
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