Noticeboard

FLU VACCINATIONS

All patients aged 50 and over can now contact us to book the flu vaccinations.  You can also book if you are aged 50 and under and are eligible/at risk (see list below).  If you are able to do so please email; flu.w95046@wales.nhs.uk to book an appointment.  If you do not have access to email please phone but be aware the phone lines are very busy at the moment.

Eligible at risk criteria (People aged six months to less than 50 years with a long-term health condition)

Chronic respiratory disease such as asthma requiring regular inhaled steroids, or chronic obstructive pulmonary disease (COPD). Chronic heart disease. Chronic kidney disease at stage 3, 4 or 5 Chronic liver disease. Chronic neurological disease such as Parkinson’s disease, motor neurone disease. Learning disability. Diabetes. Immunosuppression due to disease such as HIV/AIDS or treatment such as cancer treatment (and household contacts of at risk individuals). Asplenia or dysfunction of the spleen. Morbidly obese (class III obesity), this is defined as those with a Body Mass Index (BMI) of 40 or above, aged 16 or over. All pregnant women at any stage of pregnancy (first, second or third trimesters). Carers - Those who are the unpaid carer, including young carers, of a person whose health or welfare may be at risk if the carer falls ill, including those who receive a carer’s allowance. The carer need not reside with, or be related to, the person being cared for

IMPORTANT CHANGES TO OUR ROUTINE AND NON-URGENT BLOOD TEST APPOINTMENTS

There is a national shortage of blood bottles within the UK until further notice.  This means all UK GP practices are affected by the current shortage and we are taking urgent steps alongside our hospitals to prioritise their use.  This means currently we are taking appointments for URGENT blood tests only.

We have been given national guidance on how to manage this shortage and this will take effect from Tuesday the 24 August 2021.  As a result we will be cancelling or delaying any ROUTINE or NON-URGENT blood  tests and only blood test booking in URGENT blood tests.  If you already have a routine or non-urgent blood test booked in, we will be in touch shortly to cancel your appointment.  This will be done via phone or by text message.

Please be assured we will reschedule your appointment once the situation has improved and in-line with government guidance.

Please do not call us or contact us with regards to booking in any ROUTINE or NON-URGENT blood tests.  Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed.  Currently we are experiencing exceptional levels of demand on our service and appreciate your support through these challenging times.

 These changes are likely to be in place for at least 4 weeks.  We will continue to update you via our website and Facebook page as to any changes to our national situation.  We fully understand the frustration this is likely to cause and apologise for any inconvenience.

COVID-19 VACCINE - Please visit www.phw.nhs.wales/covid-19-vaccination  for further information.

IF YOU  HAVE AN EMERGENCY SUCH AS CHEST PAIN, HEAVY BLEEDING DIAL 999

IF YOU NEED URGENT MEDICAL ADVICE CALL - 111

ECONSULT  - MEDICAL ADVICE FROM GP, TEST RESULTS, SICK NOTE REQUESTS, SELF HELP ADVICE &  ADMINISTRATIVE REQUESTS CLICK ON "GET STARTED" ON THE ECONSULT PICTURE BELOW - Please note this is NOT for any kind of repeat/acute medication request - please order this in your usual way. 

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy. For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen

We are not taking walk in patients. Please phone the surgery for initial telephone assessment (re symptoms of covid). We will then either advise you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.

  

If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.

 

SAFEGUARDING INFORMATION

  • National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND www.mind.org.uk  Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
  • YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

CHANGES FROM 22ND JUNE 2020

There will no longer be emergency drop in surgeries or any pre booked routine appointments with the GP's.  These will be booked at the GP request after completing an econsult  online or by telephoning the surgery to complete a elite consult with our care navigators.

 

For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day, If you complete an elite/econsult then please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

 

 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE 

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - WE ARE CLOSED EVERY BANK HOLIDAY UNLESS OTHERWISE SPECIFIED

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2021
2 AprilFridayGood Friday
5 AprilMondayEaster Monday
3 MayMondayEarly May bank holiday
31 MayMondaySpring bank holiday
30 AugustMondaySummer bank holiday
27 DecemberMondayin lieu of Christmas Day
28 DecemberTuesdayin lieu of Boxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you can visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

Welcome to Tonyfelin Medical Centre

IMPORTANT NOTICE - REGARDING ECONSULTS BEING TURNED OFF  - FROM 26TH NOVEMBER 2021

Accessing GP appointments

There has been a lot of change for everyone to manage in the past two years, both in the way we live and work.

We have continued to listen to our patients and feel now is the time to deliver on some changes in response to patient requests.

To view how to make a GP appointment please click on the above appointments tab, in green, then on the grey appointment tab.

We are currently in the process of developing a new, more user friendly website along with an App.  During this transition not all online services will be available.  We hope to have this resolved by mid December 2021.  Below are forms you can download and use for acute medication and sick note requests.

 

eConsults

The last day for general advice via eConsults will be Friday 26th November 2021. 

If your problem is of an urgent nature, then phone the surgery and your request will be triaged by one of the duty doctors.  

If you have a medical emergency, then please call 999 or go to your local A&E.

To find out how to manage your condition yourself, click the link below to find your condition.


Consult Online from Home - Tonyfelin Medical Centre (webgp.com)

If you require same day assistance for a routine problem then you can get help at a pharmacy, opticians for eye problems, minor injuries unit at Ysbyty Ystrad Fawr Hospital, or by calling 111.

For all dental problems contact a dentist.

Acute medication – items that are not on repeat

You must complete an acute medication request form, this needs be completed in full. This is to make prescribing safer. The form can be completed at the surgery, or downloaded from our Facebook page or website, which can then be emailed to enquiries.w95046@wales.nhs.uk

Requests for acute medication prescriptions will take 72 hours to complete. For your safety, acute medication requests will no longer be taken over the phone.

If your medication is changed in hospital, do not immediately phone the surgery asking for a prescription. We are unable to update your records until we have received correspondence.

Acute medication request form

Sick notes

Sick notes can be requested by way of filling in a paper form, both of which must be completed in full. The paper form can be completed at the surgery, or downloaded from our Facebook page and website, which can then be emailed to enquiries.w95046@wales.nhs.uk

Requests for sick notes will take 48 hours to complete. Sick note requests will no longer be taken over the phone.

Sick note request form

 

__________________________________________________________________________________

IMPORTANT CHANGES TO BLOOD TEST APPOINTMENTS

There is a national shortage of blood bottles within the UK until further notice.  This means all UK GP practices are affected by the current shortage and we are taking urgent steps alongside our hospitals to prioritise their use.  This means currently we are taking appointments for URGENT blood tests only.

We have been given national guidance on how to manage this shortage and this will take effect from Tuesday the 24 August 2021.  As a result we will be cancelling or delaying any ROUTINE or NON-URGENT blood  tests and only blood test booking in URGENT blood tests.  If you already have a routine or non-urgent blood test booked in, we will be in touch shortly to cancel your appointment.  This will be done via phone or by text message.

Please be assured we will reschedule your appointment once the situation has improved and in-line with government guidance.

Please do not call us or contact us with regards to booking in any ROUTINE or NON-URGENT blood tests.  Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed.  Currently we are experiencing exceptional levels of demand on our service and appreciate your support through these challenging times.

These changes are likely to be in place for at least 4 weeks.  We will continue to update you via our website and Facebook page as to any changes to our national situation.  We fully understand the frustration this is likely to cause and apologise for any inconvenience.

_________________________________________________________________________

FLU VACCINATIONS

All patients aged 50 and over can now contact us to book the flu vaccinations.  You can also book if you are aged 50 and under and are eligible/at risk (see list below).  If you are able to do so please email; flu.w95046@wales.nhs.uk to book an appointment.  If you do not have access to email please phone but be aware the phone lines are very busy at the moment.

Eligible at risk criteria (People aged six months to less than 50 years with a long-term health condition)

Chronic respiratory disease such as asthma requiring regular inhaled steroids, or chronic obstructive pulmonary disease (COPD). Chronic heart disease. Chronic kidney disease at stage 3, 4 or 5 Chronic liver disease. Chronic neurological disease such as Parkinson’s disease, motor neurone disease. Learning disability. Diabetes. Immunosuppression due to disease such as HIV/AIDS or treatment such as cancer treatment (and household contacts of at risk individuals). Asplenia or dysfunction of the spleen. Morbidly obese (class III obesity), this is defined as those with a Body Mass Index (BMI) of 40 or above, aged 16 or over. All pregnant women at any stage of pregnancy (first, second or third trimesters). Carers - Those who are the unpaid carer, including young carers, of a person whose health or welfare may be at risk if the carer falls ill, including those who receive a carer’s allowance. The carer need not reside with, or be related to, the person being cared for

 __________________________________________________________________________________

COVID VACCINATION CERTIFICATION

PLEASE SEE LATEST NEWS (RIGHT HAND SIDE OF PAGE) FOR DETAILS REGARDING COVID VACCINATION CERTIFICATION

________________________________________________________________

Prescription queries continue to place a significant burden to telephone access to the surgery. Please do not phone the surgery to enquire if your prescription is ready. Whether you request your prescription personally online, in writing or through a pharmacy, it takes us two working days to prepare the prescription for collection. Please remember that you can register with my health online to order repeat medication, register with a pharmacy to reorder your repeat medication or make requests with stamped addressed envelope. We are not responsible for a prescriptions whereabouts after it has been collected from the surgery.

Thank you for your ongoing support.

________________________________________________________________

AGE CYMRU - CLICK BELOW FOR HELP WITH TECHNOLOGY

Help With Technology Information

_________________________________________________________________

PLEASE SEE "LATEST NEWS" UNDER QUICK LINES FOR INFORMATION AND LINKS TO HELP YOU WITH YOUR HEALTH

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

ALSO: HOME MONITORING INFO. FOR BP

Tonyfelin Medical Centre

Situated at the centre of Caerphilly close to the castle, the practice provides general medical services as well as a range of other medical services. 

Please note that we operate a 'care navigation' system.

We offer clinics for the management of chronic diseases such as asthma and diabetes and a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

 


 

(Site updated 30/11/2021)
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