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FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE.  IF YOU CANNOT GET THROUGH ON THE PHONE YOU CAN EMAIL A REQUEST FOR AN APPOINTMENT ON: flu.w95046@wales.nhs.uk. The clinics are on Saturday 26th September and 10th October. Please email your name, DoB, address and why you are eligible for the vaccine eg aged over 65, have diabetes. We will get back to you with a date and time.

THE SURGERY WILL BE CLOSED ON BANK HOLIDAY MONDAY - 31ST AUGUST 2020

IF YOU  HAVE AN EMERGENCY SUCH AS CHEST PAIN, HEAVY BLEEDING DIAL 999

IF YOU NEED URGENT MEDICAL ADVICE CALL - 111

Pharmacies open in Caerphilly on 31st August:

Asda, Pontygwindy Road, Caerphilly - 9am - 6pm

FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE

 

ECONSULT IS STARTING ON MONDAY 22ND JUNE FOR ALL GP APPOINTMENTS REQUESTS & ADVICE, (nurse &  bloods appointments  via telephone as usual) TEST RESULTS, SICK NOTE REQUESTS, SELF HELP ADVICE &  ADMINISTRATIVE REQUESTS CLICK ON "GET STARTED" ON THE ECONSULT PICTURE BELOW - Please note this is NOT for any kind of repeat/acute medication request - please order this in your usual way. 

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy. For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen

We are not taking walk in patients. Please phone the surgery for initial telephone assessment (re symptoms of covid). We will then either advise you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.

 

Routine appointments have been cancelled temporarily and we will review this on a daily basis. IF YOU HAVE A BOOKED ROUTINE APPOINTMENT PLEASE CONTACT THE SURGERY FOR ADVICE REGARDING THIS.

 

If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.

 

IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM THAT YOU THINK YOU MAY HAVE CORONAVIRUS

SAFEGUARDING INFORMATION

  • National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND www.mind.org.uk  Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
  • YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

CHANGES FROM 22ND JUNE 2020

There will no longer be emergency drop in surgeries or any pre booked routine appointments with the GP's.  These will be booked at the GP request after completing an econsult  online or by telephoning the surgery to complete a elite consult with our care navigators.

 

For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day, If you complete an elite/econsult then please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

 

 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - WE ARE CLOSED EVERY BANK HOLIDAY UNLESS OTHERWISE SPECIFIED

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you can visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

FROM MONDAY 22ND JUNE TO ACCESS A GP APPOINTMENT ONLY (nurse, blood tests & flu appointments via telephone as usual), FOR GP ADVICE RE HEALTH, REQUEST  SICK NOTES AND  ADMINISTRATIVE FORMS/LETTERS/REFERRALS PLEASE USE ECONSULT BY CLICKING ON THE LINK BELOW you can request test results via econsult although we would prefer you to telephone for this, we will contact you if its anything URGENT) Please note this service is NOT for general enquiries, please telephone the surgery for this.

REPEAT AND ACUTE MEDICATION ORDERING TO BE DONE IN YOUR USUAL WAY, not via econsult

Econsult live

Use the following links for a demonstration of eConsult.

https://demo.webgp.com/

https://www.youtube.com/watch?v=j1-LQI1f0TI

AGE CYMRU - CLICK BELOW FOR HELP WITH TECHNOLOGY

Help With Technology Information

___________________________________________________________________

PLEASE SEE "LATEST NEWS" UNDER QUICK LINES FOR INFORMATION AND LINKS TO HELP YOU WITH YOUR HEALTH

Welcome to Tonyfelin Medical Centre Online

We have all had to learn to live and work differently in the past 3 months. We thank all our patients for their understanding and support during this time. We have had to learn and do the majority of our work over the telephone, using email and video consultations to help deliver primary medical care to our patients. This has resulted in lengthy waits to get through to us on the telephone and likewise for us to get back to patients.

 

We have learned that... not all our patients need to wait to be seen in the surgery. Many needs can be met safely and quickly without seeing a GP, with the satisfaction of patients. We have continued to see patients whom we need to both in the surgery and at home. Social distancing requirements mean we can only have 9 patients in the surgery waiting room at any one time. This is a far cry from past numbers.



We now have eConsult. For those of you who have tried the demo at https://demo.webgp.com/, thank you. The site has been down but is up and running again.

eConsult is now active and available to our patients. It will be our preferred method of contact from Monday 22nd June 2020.  This will allow patients to seek medical help at their convenience and allows patients to take their time when putting their needs and concerns across. Following a request via eConsult we will get back to patients by the end of the next working day. This is far speedier than historical waiting times for routine appointments. We will reply using the contact details provided by either email, text or telephone. 

 

We will continue to see patients both at the surgery and visit the housebound as needed.

 

We understand not all our patients will have internet access. You can still phone through but you will be required to give more information than you may have in the past. This allows us to prioritise patient care according to need. No contact method gives any patient priority over others.

 

The following patient groups do not need to or will not be allowed to use eConsult:

- Emergency or COVID related problems

- All requests concerning children under 6 months

- Children under 18 years unless the request is sent by a parent

- Patients we see as vulnerable and at risk and patients who will have difficulty understanding or accessing the system

- Other healthcare professionals

You may be stopped during the eConsult process and asked to phone the surgery directly if your problem is deemed to be urgent. You will still have to give some information for why you are contacting us so that we can prioritise a response to you by the end of the same day.

 

There are 4 main options when you start to use eConsult:

 

- “I want help for my condition”, this starts with self-help options and leads to an eConsult if it does not meet your needs

- “I want general advice” this leads to an eConsult for yourself

- “I want help for my child”, this starts with self-help options and leads to an eConsult if it does not meet your child’s needs

- “I want administrative help” this leads to help with test results, sick notes, referrals, forms etc.

 

You can choose which best suits your needs. The form may seem repetitive or tedious but it is designed to be safe. If you feel that the eConsult is not progressing as you expected, you have the option to go back and change your answers.

 

To free up the telephone lines for our vulnerable patients and those who do not meet the

criteria for using eConsult we will no longer be taking prescriptions queries or orders over the phone. If you are on repeat medication then please use MyHealth online to reorder your medication. You can apply for this via our website in the prescriptions area. You can also make requests via your usual pharmacy. You can still drop your requests at the surgery, via letter, fax, email or using the enquiries form on our website.

 

We will continue to re-assess our service and make changes for the better. We welcome feedback but please provide this via post or email. For confidentiality please avoid replying to the Facebook posts.

 

Follow Welsh guidance and stay safe.

https://youtu.be/j1-LQI1f0TI

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

ALSO: HOME MONITORING INFO. FOR BP

SHIELDING PATIENTS

The practice is here to support you through the current pandemic that is affecting so many of us. 

We understand that you may be more anxious if you have to attend the surgery if you have had a shielding letter or are in the vulnerable category as defined by the Government.  We would like to reassure you that your safety is paramount to us.  Please do not delay seeking help for medical problems because you are worried about attending the surgery.  If you have a medical problem please contact the surgery on 02920 887831.  A GP will phone you back and if appropriate arrange for you to be seen at a time and place that is safe for you.  Please be assured if you have to attend the surgery, we have social distancing measures in place and all face to face contacts with health professionals are undertaken with staff wearing personal protective equipment for your safety. 

Local Authority Contacts:-

Caerphilly County Borough Council

Address: Tredomen Park, Ystrad Mynach, Hengoed, CF82 7PG

Tel No: 01443 815588 or 01495 226622

Website: www.caerphilly.gov.uk

 

Situated at the centre of Caerphilly close to the castle, the practice provides general medical services as well as a range of other medical services. 

Please note that we operate a 'care navigation' system.

We offer clinics for the management of chronic diseases such as asthma and diabetes and a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition, the practice is a teaching practice, teaching 1st and 3rd year medical students on a regular basis. The practice also participates in research studies, where we believe our participation will result in benefits to patients.

You can book a routine  10 minute appointment with a GP on-line. You will need to register at the practice for this service and will need to bring in a photo-ID, i.e. new-style driving licence or passport in order to register and receive secure log-in details. Once registered, please click on 'Access the appointment system' below. For further details, please see our 'On-line appointments' page within 'Appointments'.

 


 

(Site updated 09/10/2020)
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