Welcome to Tonyfelin Medical Centre
IMPORTANT NOTICE - REGARDING ECONSULTS BEING TURNED OFF - FROM 26TH NOVEMBER 2021
Accessing GP appointments
There has been a lot of change for everyone to manage in the past two years, both in the way we live and work.
We have continued to listen to our patients and feel now is the time to deliver on some changes in response to patient requests.
To view how to make a GP appointment please click on the above appointments tab, in green, then on the grey appointment tab.
We are currently in the process of developing a new, more user friendly website along with an App. During this transition not all online services will be available. We hope to have this resolved by mid December 2021. Below are forms you can download and use for acute medication and sick note requests.
The last day for general advice via eConsults will be Friday 26th November 2021.
If your problem is of an urgent nature, then phone the surgery and your request will be triaged by one of the duty doctors.
If you have a medical emergency, then please call 999 or go to your local A&E.
To find out how to manage your condition yourself, click the link below to find your condition.
Consult Online from Home - Tonyfelin Medical Centre (webgp.com)
If you require same day assistance for a routine problem then you can get help at a pharmacy, opticians for eye problems, minor injuries unit at Ysbyty Ystrad Fawr Hospital, or by calling 111.
For all dental problems contact a dentist.
Acute medication – items that are not on repeat
You must complete an acute medication request form, this needs be completed in full. This is to make prescribing safer. The form can be completed at the surgery, or downloaded from our Facebook page or website, which can then be emailed to firstname.lastname@example.org
Requests for acute medication prescriptions will take 72 hours to complete. For your safety, acute medication requests will no longer be taken over the phone.
If your medication is changed in hospital, do not immediately phone the surgery asking for a prescription. We are unable to update your records until we have received correspondence.
Acute medication request form
Sick notes can be requested by way of filling in a paper form, both of which must be completed in full. The paper form can be completed at the surgery, or downloaded from our Facebook page and website, which can then be emailed to email@example.com
Requests for sick notes will take 48 hours to complete. Sick note requests will no longer be taken over the phone.
Sick note request form
IMPORTANT CHANGES TO BLOOD TEST APPOINTMENTS
There is a national shortage of blood bottles within the UK until further notice. This means all UK GP practices are affected by the current shortage and we are taking urgent steps alongside our hospitals to prioritise their use. This means currently we are taking appointments for URGENT blood tests only.
We have been given national guidance on how to manage this shortage and this will take effect from Tuesday the 24 August 2021. As a result we will be cancelling or delaying any ROUTINE or NON-URGENT blood tests and only blood test booking in URGENT blood tests. If you already have a routine or non-urgent blood test booked in, we will be in touch shortly to cancel your appointment. This will be done via phone or by text message.
Please be assured we will reschedule your appointment once the situation has improved and in-line with government guidance.
Please do not call us or contact us with regards to booking in any ROUTINE or NON-URGENT blood tests. Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed. Currently we are experiencing exceptional levels of demand on our service and appreciate your support through these challenging times.
These changes are likely to be in place for at least 4 weeks. We will continue to update you via our website and Facebook page as to any changes to our national situation. We fully understand the frustration this is likely to cause and apologise for any inconvenience.
All patients aged 50 and over can now contact us to book the flu vaccinations. You can also book if you are aged 50 and under and are eligible/at risk (see list below). If you are able to do so please email; firstname.lastname@example.org to book an appointment. If you do not have access to email please phone but be aware the phone lines are very busy at the moment.
Eligible at risk criteria (People aged six months to less than 50 years with a long-term health condition)
Chronic respiratory disease such as asthma requiring regular inhaled steroids, or chronic obstructive pulmonary disease (COPD). Chronic heart disease. Chronic kidney disease at stage 3, 4 or 5 Chronic liver disease. Chronic neurological disease such as Parkinson’s disease, motor neurone disease. Learning disability. Diabetes. Immunosuppression due to disease such as HIV/AIDS or treatment such as cancer treatment (and household contacts of at risk individuals). Asplenia or dysfunction of the spleen. Morbidly obese (class III obesity), this is defined as those with a Body Mass Index (BMI) of 40 or above, aged 16 or over. All pregnant women at any stage of pregnancy (first, second or third trimesters). Carers - Those who are the unpaid carer, including young carers, of a person whose health or welfare may be at risk if the carer falls ill, including those who receive a carer’s allowance. The carer need not reside with, or be related to, the person being cared for
COVID VACCINATION CERTIFICATION
PLEASE SEE LATEST NEWS (RIGHT HAND SIDE OF PAGE) FOR DETAILS REGARDING COVID VACCINATION CERTIFICATION
Prescription queries continue to place a significant burden to telephone access to the surgery. Please do not phone the surgery to enquire if your prescription is ready. Whether you request your prescription personally online, in writing or through a pharmacy, it takes us two working days to prepare the prescription for collection. Please remember that you can register with my health online to order repeat medication, register with a pharmacy to reorder your repeat medication or make requests with stamped addressed envelope. We are not responsible for a prescriptions whereabouts after it has been collected from the surgery.
Thank you for your ongoing support.
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Tonyfelin Medical Centre
Situated at the centre of Caerphilly close to the castle, the practice provides general medical services as well as a range of other medical services.
Please note that we operate a 'care navigation' system.
We offer clinics for the management of chronic diseases such as asthma and diabetes and a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
(Site updated 30/11/2021)