eConsult - Will be live from Monday 22nd June 2020.
Due to Coronavirus, help protect patients and our staff by using our new online service called eConsult, This will be the preferred method of contact i.e. booking appointments, telephone consultations, request sick notes, letters, test results and acute prescriptions that you may have had before but are not on your repeat list.
eConsult is a service for patients wanting to contact the practice and you will get a response within 24 hours. Avoid calling the practice as our phone lines are busy. Simply use eConsult and avoid the queue
For vulnerable patients, those without internet access and those who choose not to use eConsult, you will still be able to phone us. Our care navigators will take a brief history using an econsult elite template, so that you can get the right treatment at the right time.
Unless your problem is of an urgent nature our response will be by the end of the next working day or sooner, whether you contact us through eConsult or via the phone.
Patient Benefits of eConsult
• Patients may not need a trip to the practice and their query may be resolved with a phone call, email or text from the practice
• Medical advice is available 24/7 even when the practice is closed – Patients can check their health symptoms online and receive on the spot medical advice and treatment guidance thanks to NHS Choices content
• Patients will get a response from the practice by the end of the next working day or sooner
• Access wherever and whenever patients want from any device. Unlike a telephone call patients can complete an eConsult as it suits them, without taking up practice time
• Patients can request sick notes and test results without the need for an appointment saving patient and practice time
Use the following link for a demonstration of eConsult.
Face to face appointments
If you are invited for a face to face appointment for whatever reason, please cover your mouth and nose with a mask or scarf to minimise risk to you and to others.
Thank you for your ongoing support .
Please remember the pandemic continues, there are still cases locally and now is the time to be extra careful
Follow Welsh guidance and stay safe
COVID-19
Stay local and keep Wales safe:
always observe social distancing
wash your hands regularly
if you are meeting one other household, stay outdoors and stay local
work from home if you can
Stay at home if you or someone you live with has either:
Test, Track & Trace:
Click on here: - Test, Track & Trace Information
Test, Track and Trace information from the welsh government website: https://gov.wales/test-trace-protect-coronavirus
Should I apply for a test? See the welsh government website to see if you need a coronavirus test: https://gov.wales/apply-coronavirus-test
APPOINTMENTS DURING COVID-19 OUTBREAK
We are reviewing all routine appointments and non-essential services in order to protect patients and reduce the risk of Coronavirus spread. We are offering routine telephone consultations in place of face to face appointments where clinically appropriate, and you may be asked to consider this when booking a future appointment.
You will understand that this is a busy and challenging time for the surgery and we would appreciate your understanding and patience.
HOME BLOOD PRESSURE MONITORING - SEE HOME MONITORING DOCUMENTS BELOW
How to record home BPs lying and standing
How to record home BPs sat down
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SAFEGUARDING INFORMATION
- National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
- NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
- Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
- MIND www.mind.org.uk Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
- YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus
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Mental Health Info for Children, Young People, Parents & Carers - COVID
Mental well being - "How are you doing" - Public Health Wales website:
https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/staying-well-at-home/how-are-you-feeling/
https://www.unicef.org/coronavirus/how-talk-your-child-about-coronavirus-covid-19
MENTAL HEALTH & WELL BEING INFORMATION
STRESS CONTROL ONLINE
This free course is designed to help you improve your mental health and wellbeing. Feeling worried or anxious can have a big impact on your health and for some people life can be particularly difficult. CLICK THIS LINK FOR MORE INFO. https://phw.nhs.wales/services-and-teams/activate-your-life/
https://www.youtube.com/channel/UCDVRme6oWZT2hsCYaSergGw
http://stresscontrol.org
https://www.youtube.com/playlist?list=PL_BKErJ_jlSQHKFtHPCRmEctDtcNCCowB
https://www.facebook.com/EPPCymru
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
http://caerphillymind.co.uk/active-monitoring.html
OSTEOARTHRITIS OF KNEE - SELF REFERRAL INFORMATION
OAK referral - Self referral for OA knee
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Guide for Parents when your child is ill
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DIABETES INFORMATION
Diabetes Newsletter
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COVID-19 NHS Optometry Service Provision in Gwent
Optometry Services
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NHS Dental Service Provision in Gwent
Dental Services
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SEXUAL HEALTH INFORMATION -
Sexual Health Information
PHYSIOTHERAPY / MSK - INFORMATION - See website below
https://abuhb.nhs.wales/hospitals/a-z-hospital-services/physiotherapy/
http://www.wales.nhs.uk/sitesplus/866/page/41582
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15th October 2019
BREXIT AND YOUR MEDICINES
Brexit Information Leaflet
https://gov.wales/health-and-social-care-brexit-information-materials
www.gov.wales/preparing-wales-brexit/health-and-social-services
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AUGUST 2019 Click here to view New Out of Hours Service - 111
Click here to view information for The New Breast Unit at Aneurin Bevan University Health Board
Important Notice
Changes to prescribing of Gabapentin & Pregabalin
From the 1st April 2019 Gabapentin & Pregabalin are changing to a schedule 3 Controlled Drug
Good practice requires that this class of drug is limited to a 1 month supply. if your prescription for these is currently for more than 1 month then your quantity prescribed may be reduced (Eg. if you receive 2 or 3 months supply at a time this will be reduced to monthly prescriptions). If you have these drugs on your batch prescription (prescriptions done for 12 months and kept with the pharmacy) you will need to speak to the pharmacist or prescription clerk so that this medication can be put on a monthly repeat for either you or the pharmacy to order depending on how you order your repeat medication.
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