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ECONSULT IS STARTING ON MONDAY 22ND JUNE FOR ALL GP APPOINTMENTS REQUESTS & ADVICE, (nurse &  bloods appointments  via telephone as usual) TEST RESULTS, SICK NOTE REQUESTS, SELF HELP ADVICE &  ADMINISTRATIVE REQUESTS CLICK ON "GET STARTED" ON THE ECONSULT PICTURE BELOW - Please note this is NOT for any kind of repeat/acute medication request - please order this in your usual way. 

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy. For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen

We are not taking walk in patients. Please phone the surgery for initial telephone assessment (re symptoms of covid). We will then either advise you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.

 

Routine appointments have been cancelled temporarily and we will review this on a daily basis. IF YOU HAVE A BOOKED ROUTINE APPOINTMENT PLEASE CONTACT THE SURGERY FOR ADVICE REGARDING THIS.

 

If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.

 

IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM THAT YOU THINK YOU MAY HAVE CORONAVIRUS

SAFEGUARDING INFORMATION

  • National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND www.mind.org.uk  Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
  • YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

CHANGES FROM 22ND JUNE 2020

There will no longer be emergency drop in surgeries or any pre booked routine appointments with the GP's.  These will be booked at the GP request after completing an econsult  online or by telephoning the surgery to complete a elite consult with our care navigators.

 

For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day, If you complete an elite/econsult then please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

 

 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - WE ARE CLOSED EVERY BANK HOLIDAY UNLESS OTHERWISE SPECIFIED

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you can visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

Latest News

eConsult - Will be live from Monday 22nd June 2020. 
Due to Coronavirus, help protect patients and our staff by using our new online service called eConsult, This will be the preferred method of contact i.e. booking appointments, telephone consultations, request sick notes, letters, test results and acute prescriptions that you may have had before but are not on your repeat list.
eConsult is a service for patients wanting to contact the practice and you will get a response within 24 hours.  Avoid calling the practice as our phone lines are busy.  Simply use eConsult and avoid the queue
For vulnerable patients, those without internet access and those who choose not to use eConsult, you will still be able to phone us.  Our care navigators will take a brief history using an econsult elite template, so that you can get the right treatment at the right time.
Unless your problem is of an urgent nature our response will be by the end of the next working day or sooner, whether you contact us through eConsult or via the phone.
Patient Benefits of eConsult
• Patients may not need a trip to the practice and their query may be resolved with a phone call, email or text from the practice
• Medical advice is available 24/7 even when the practice is closed – Patients can check their health symptoms  online and receive on the spot medical advice and treatment guidance thanks to NHS Choices content
• Patients will get a response from the practice by the end of the next working day or sooner
• Access wherever and whenever patients want from any device. Unlike a telephone call patients can complete an eConsult as it suits them, without taking up practice time
• Patients can request sick notes and test results without the need for an appointment saving patient and practice time
Use the following link for a demonstration of eConsult.
Face to face appointments
If you are invited for a face to face appointment for whatever reason, please cover your mouth and nose with a mask or scarf to minimise risk to you and to others.
Thank you for your ongoing support .
Please remember the pandemic continues, there are still cases locally and now is the time to be extra careful
Follow Welsh guidance and stay safe

COVID-19

Stay local and keep Wales safe:

  • always observe social distancing

  • wash your hands regularly

  • if you are meeting one other household, stay outdoors and stay local

  • work from home if you can

Stay at home if you or someone you live with has either:

  • a high temperature

  • a new, continuous cough

  • loss of smell or taste (anosmia)

Check out the welsh government website for all the up-to-date guidance regarding the coronavirus: https://gov.wales/protect-yourself-others-coronavirus 

Test, Track & Trace:

Test, Track & Trace Information

Test, Track and Trace information from the welsh government website: https://gov.wales/test-trace-protect-coronavirus

Should I apply for a test? See the welsh government website to see if you need a coronavirus test: https://gov.wales/apply-coronavirus-test


 APPOINTMENTS DURING COVID-19 OUTBREAK

We are reviewing all routine appointments and non-essential services in order to protect patients and reduce the risk of Coronavirus spread. We are offering routine telephone consultations in place of face to face appointments where clinically appropriate,  and you may be asked to consider this when booking a future appointment.

You will understand that this is a busy and challenging time for the surgery and we would appreciate your understanding and patience.


HOME BLOOD PRESSURE MONITORING - SEE HOME MONITORING DOCUMENTS BELOW


How to record home BPs lying and standing

How to record home BPs sat down

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SAFEGUARDING INFORMATION

  • National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND www.mind.org.uk  Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
  • YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

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Mental Health Info for Children, Young People, Parents & Carers - COVID

Mental well being - "How are you doing" - Public Health Wales website:

https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/staying-well-at-home/how-are-you-feeling/

https://www.unicef.org/coronavirus/how-talk-your-child-about-coronavirus-covid-19

MENTAL HEALTH INFORMATION

STRESS CONTROL ONLINE

https://www.youtube.com/channel/UCDVRme6oWZT2hsCYaSergGw  

http://stresscontrol.org

https://www.youtube.com/playlist?list=PL_BKErJ_jlSQHKFtHPCRmEctDtcNCCowB

https://www.facebook.com/EPPCymru

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

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Guide for Parents when your child is ill

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DIABETES INFORMATION

Diabetes Newsletter

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COVID-19 NHS Optometry Service Provision in Gwent

Optometry Services

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NHS Dental Service Provision in Gwent 

Dental Services

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SEXUAL HEALTH INFORMATION -

Sexual Health Information

PHYSIOTHERAPY / MSK - INFORMATION - See website below

http://www.wales.nhs.uk/sitesplus/866/page/41582

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Gambling information

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15th October 2019

BREXIT AND YOUR MEDICINES

Brexit Information Leaflet


 https://gov.wales/health-and-social-care-brexit-information-materials

www.gov.wales/preparing-wales-brexit/health-and-social-services

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AUGUST 2019 Click here to view New Out of Hours Service - 111

Click here to view information for The New Breast Unit at Aneurin Bevan University Health Board

Important Notice

Changes to prescribing of Gabapentin & Pregabalin

From the 1st April 2019 Gabapentin & Pregabalin are changing to a schedule 3 Controlled Drug

Good practice requires that this class of drug is limited to a 1 month supply.  if  your prescription for these is currently for more than 1 month then your quantity prescribed may be reduced (Eg. if you receive 2 or 3 months supply at a time this will be reduced to monthly prescriptions).  If you have these drugs on your batch prescription (prescriptions done for 12 months and kept with the pharmacy) you will need to speak to the pharmacist or prescription clerk so that this medication can be put on a monthly repeat for either you or the pharmacy to order depending on how you order your repeat medication.

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Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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