Noticeboard


FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE.  IF YOU CANNOT GET THROUGH ON THE PHONE YOU CAN EMAIL A REQUEST FOR AN APPOINTMENT ON: flu.w95046@wales.nhs.uk. The clinics are on Saturday 26th September and 10th October. Please email your name, DoB, address and why you are eligible for the vaccine eg aged over 65, have diabetes. We will get back to you with a date and time.

THE SURGERY WILL BE CLOSED ON BANK HOLIDAY MONDAY - 31ST AUGUST 2020

IF YOU  HAVE AN EMERGENCY SUCH AS CHEST PAIN, HEAVY BLEEDING DIAL 999

IF YOU NEED URGENT MEDICAL ADVICE CALL - 111

Pharmacies open in Caerphilly on 31st August:

Asda, Pontygwindy Road, Caerphilly - 9am - 6pm

FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE

 

ECONSULT IS STARTING ON MONDAY 22ND JUNE FOR ALL GP APPOINTMENTS REQUESTS & ADVICE, (nurse &  bloods appointments  via telephone as usual) TEST RESULTS, SICK NOTE REQUESTS, SELF HELP ADVICE &  ADMINISTRATIVE REQUESTS CLICK ON "GET STARTED" ON THE ECONSULT PICTURE BELOW - Please note this is NOT for any kind of repeat/acute medication request - please order this in your usual way. 

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy. For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen

We are not taking walk in patients. Please phone the surgery for initial telephone assessment (re symptoms of covid). We will then either advise you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.

 

Routine appointments have been cancelled temporarily and we will review this on a daily basis. IF YOU HAVE A BOOKED ROUTINE APPOINTMENT PLEASE CONTACT THE SURGERY FOR ADVICE REGARDING THIS.

 

If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.

 

IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM THAT YOU THINK YOU MAY HAVE CORONAVIRUS

SAFEGUARDING INFORMATION

  • National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND www.mind.org.uk  Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
  • YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

CHANGES FROM 22ND JUNE 2020

There will no longer be emergency drop in surgeries or any pre booked routine appointments with the GP's.  These will be booked at the GP request after completing an econsult  online or by telephoning the surgery to complete a elite consult with our care navigators.

 

For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day, If you complete an elite/econsult then please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

 

 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - WE ARE CLOSED EVERY BANK HOLIDAY UNLESS OTHERWISE SPECIFIED

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you can visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 


 CCTV POLICY

CCTV Patient Leaflet

CCTV POLICY AND CODE OF PRACTICE

Introduction

 

Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the cameras are recorded.

 

The use of CCTV falls within the scope of the Data Protection Act 1998 (“the 1998 Act”). This code of practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 (3)(b) of the 1998 Act.

 

In order to comply with the requirements of the 1998 Act, data must be:

 

  • Fairly and lawfully processed
  • Processed for limited purposes and not in any manner incompatible with those purposes
  • Adequate, relevant and not excessive
  • Accurate
  • Not kept for longer than is necessary
  • Processed in accordance with individuals' rights
  • Secure

 

Data Protection statement

 

  1. Debra Tucker is the Data Controllers under Section 4(4) of the Act.
  2. CCTV is installed for the purpose of staff, patient and premises security.
  3. Access to stored images will be controlled on a restricted basis within the practice.
  4. Use of images, including the provision of images to a third party, will be in accordance with the practice’s Data Protection registration.
  5. CCTV may be used to monitor the movements and activities of staff and visitors whilst on the premises.
  6. CCTV images may be used where appropriate as part of staff counselling or disciplinary procedures.
  7. External and internal signage are displayed on the premises and in the practice leaflet [*] stating of the presence of CCTV, and indicating the names of the Data Controllers and a contact number during office hours for enquiries.

 

RETENTION OF IMAGES


Images from cameras are recorded on videotape/disc/computer system (“the recordings”). Where recordings are retained for the purposes of security of staff, patient and premises, these will be held in secure storage, and access controlled. Recordings which are not required for the purposes of security of staff, patient and premises, will not be retained for longer than is necessary (state retention period, e.g. 8 weeks).

 

The system has / has not an automatic power backup facility which may operate in the event of a main supply power failure.

 

ACCESS TO IMAGES

 

It is important that access to, and disclosure of, images recorded by CCTV and similar surveillance equipment is restricted and carefully controlled, not only to ensure that the rights of individuals are preserved, but also to ensure that the chain of evidence remains intact should the images be required for evidential purposes.

 

ACCESS TO IMAGES BY PRACTICE STAFF

 

Access to recorded images is restricted to the Data Controllers, who will decide whether to allow requests for access by data subjects and/or third parties (see below).

 

Viewing of images must be documented as follows:

 

  • The name of the person removing from secure storage, or otherwise accessing, the recordings
  • The date and time of removal of the recordings
  • The name(s) of the person(s) viewing the images (including the names and organisations of any third parties)
  • The reason for the viewing
  • The outcome, if any, of the viewing
  • The date and time of replacement of the recordings

 

REMOVAL OF IMAGES FOR USE IN LEGAL PROCEEDINGS

 

In cases where recordings are removed from secure storage for use in legal proceedings, the following must be documented:

  • The name of the person removing from secure storage, or otherwise accessing, the recordings
  • The date and time of removal of the recordings
  • The reason for removal
  • Specific authorisation of removal and provision to a third party
  • Any crime incident number to which the images may be relevant
  • The place to which the recordings will be taken
  • The signature of the collecting police officer, where appropriate
  • The date and time of replacement into secure storage of the recordings

ACCESS TO IMAGES BY THIRD PARTIES

 

Requests for access to images will be made using the ‘Application to access to CCTV images’ form (which is at Appendix 1), accompanied by a £20 fee (which is non-refundable if the request is declined).

 

The data controller will assess applications and decide whether the requested access will be permitted. Release will be specifically authorised. Disclosure of recorded images to third parties will only be made in limited and prescribed circumstances. For example, in cases of the prevention and detection of crime, disclosure to third parties will be limited to the following:

 

  • Law enforcement agencies where the images recorded would assist in a specific criminal enquiry
  • Prosecution agencies
  • Relevant legal representatives
  • The press/media, where it is decided that the public's assistance is needed in order to assist in the identification of victim, witness or perpetrator in relation to a criminal incident. As part of that decision, the wishes of the victim of an incident should be taken into account
  • People whose images have been recorded and retained (unless disclosure to the individual would prejudice criminal enquiries or criminal proceedings)

All requests for access or for disclosure should be recorded. If access or disclosure is denied, the reason should be documented as above.

 

DISCLOSURE OF IMAGES TO THE MEDIA

 

If it is decided that images will be disclosed to the media (other than in the circumstances outlined above), the images of other individuals must be disguised or blurred so that they are not readily identifiable.
If the CCTV system does not have the facilities to carry out that type of editing, an editing company may need to be used to carry it out.
If an editing company is used, then the data controller must ensure that there is a contractual relationship between them and the editing company, and:

 

  • That the editing company has given appropriate guarantees regarding the security measures they take in relation to the images
  • The written contract makes it explicit that the editing company can only use the images in accordance with the instructions of the data controllers
  • The written contract makes the security guarantees provided by the editing company explicit

 

ACCESS BY DATA SUBJECTS

 

This is a right of access, which is provided by section 7 of the 1998 Act. Requests for access to images will be made using the ‘Application to access to CCTV images’ form (which is at Appendix 1), accompanied by a £20 fee (non-refundable if the request is declined). The requestor needs to provide enough information so that they can be identified in the footage, such as a specific date and time, proof of their identity and a description of themselves. Any footage provided may be edited to protect the identities of any other people.

 

Individuals should also be provided with the CCTV Policy and Code of Practice leaflet [*] which describes the type of images which are recorded and retained, the purposes for which those images are recorded and retained, and information about the disclosure policy in relation to those images.



PROCEDURES FOR DEALING WITH AN ACCESS REQUEST

 

All requests for access by Data Subjects will be dealt with by the Practice Manages.

 

The data controller will locate the images requested. The data controller will determine whether disclosure to the data subject would entail disclosing images of third parties.
The data controller will need to determine whether the images of third parties are held under a duty of confidence. In all circumstances the practice’s indemnity insurers will be asked to advise on the desirability of releasing any information.

 

If third party images are not to be disclosed, the data controllers will arrange for the third party images to be disguised or blurred. If the CCTV system does not have the facilities to carry out that type of editing, an editing company may need to be used to carry it out. If an editing company is used, then the data controller must ensure that there is a contractual relationship between them and the editing company, and:

 

  • That the editing company has given appropriate guarantees regarding the security measures they take in relation to the images
  • The written contract makes it explicit that the editing company can only use the images in accordance with the instructions of the data controllers
  • The written contract makes the security guarantees provided by the editing company explicit


The practice manager will provide a written response to the data subject within 40 days of receiving the request setting out the data controllers’ decision on the request.

 

A copy of the request and response should be retained.

 

COMPLAINTS

 

Complaints must be in writing, and addressed to the practice managers. Where the complainant is a third party, and the complaint or enquiry relates to someone else, the written consent of the patient or data subject is required. All complaints will be acknowledged within 7 days, and a written response issued within 21 days.

 

 

 

 

 

 
NHS WalesThis site is brought to you by My Surgery Website