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Noticeboard

CORONAVIRUS INFORMATION BELOW - DO NOT ATTEND SURGERY OR HOSPITAL IF YOU HAVE BEEN TO CHINA, THAILAND, JAPAN, REPUBLIC OF KOREA, HONG KONG, TAIWAN, SINGAPORE, MALAYSIA OR MACACU IF YOU HAVE SYMPTOMS OF COUGH, FEVER, DIFFCULTY BREATHING - RING NHS DIRECT 0845 4647 OR 111 WALES. IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM OF RECENT TRAVEL.  SEE MORE DETAILS BELOW

Emergency Appointments

 

WE ARE CHANGING OUR EMERGENCY APPOINTMENT SYSTEM FROM 20TH APRIL 2020

 

If you have an emergency medical problem that cannot wait for a routine appointment, please present to the surgery between 9-10am Monday to Friday.

 

There will no longer be an emergency drop in surgery in the afternoon.

 

We will no longer take requests for same day emergency appointments at the reception desk after 10 am. For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day or contact the surgery via telephone where the receptionists will take some details about your emergency problem and arrange for the GP to call you back. Please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

CORONAVIRUS INFORMATION FROM PUBLIC HEALTH WALES

Advice for travellers from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macua from Chief Medical for Wales

It is recommended that all travellers who develop relevant symptoms, however, mild, within 14 days of returning from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should self isolate at home immediately and call:

NHS Direct 0845 45 46 or phone 111

It is recommended that travellers from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau, should isolate for 14 days, even if they do not have symptoms, due to increased risk from that area.

PLEASE DO NOT PRESENT AT SURGERY IF YOU HAVE TRAVELLED TO ANY OF THE ABOVE IN LAST 14 DAYS. CONTACT THE ABOVE TELEPHONE NUMBERS. 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - MONDAY 26th AUGUST 2019

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you csn visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

OUR PRACTICE STAFF ARE HERE TO HELP YOU. 

OUR AIM IS TO BE AS POLITE AND HELPFUL AS POSSIBLE TO ALL PATIENTS - WE HAVE IMPLEMENTED A CARE NAVIGATION SYSTEM APPROVED BY THE LOCAL HEALTH BOARD

 

IF YOU CONSIDER THAT YOU HAVE BEEN TREATED UNFAIRLY OR INAPPROPRIATELY, PLEASE ASK THE RECEPTION STAFF TO CONTACT DEBRA TUCKER  WHO WILL BE HAPPY TO ADDRESS YOUR CONCERNS.

 

HOWEVER, SHOUTING AND SWEARING AT PRACTICE STAFF WILL NOT BE TOLERATED UNDER ANY CIRCUMSTANCES AND PATIENTS WHO ARE ABUSIVE MAY BE REMOVED FROM THE PATIENT LIST.

 

PLEASE HELP US TO HELP YOU.

THANK YOU.

Practice Management

Debbie Tucker (f)

Practice Manager

Debbie will assist with any problems/concerns.

 

Julie Evans (f)

Practice Supervisor

Julie will assist with any problems or concerns in the absence of the practice managers

 

Reception

The practice has 8 Receptionists (Care Navigators)

We have a dedicated team of reception staff who are your first point of contact with the surgery. They deal with patients presenting to reception as well as patients telephoning the surgery and they need to balance the needs of both.  Please bear with them if they ask you to wait either on the telephone or in a queue whilst they are dealing with another patient or clinical staff.  They aim to manage to manage the time that patients are kept waiting to an acceptable standard.  Please remember that they have a job which is often difficult and are not able to please all of the people all of the time. They do act under the doctors instructions, so if you are unhappy do not take it out on them. If you have suggestions or concerns please see the 'Putting things right' section

 What Is Care Navigation?

You may have noticed that when you ring the surgery for an appointment the receptionist now asks you why. Below is a brief explanation.


Why has it been introduced?

Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, physiotherapist , opticians or from other services.


Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

 

Secretaries

Katie Townsend (f)

The practice secretary, Katie Townsend, processes GP referrals to secondary care. If you have any queries about your referral, please speak to Katie.

 
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